Shipping policy

 

Shipping & Delivery Policy

Order Processing & Dispatch

All Unicorn Lab orders are handcrafted and packed with care in Melbourne.

  • Dispatch Time: 1–2 business days.

  • Peak Periods: During sales or holiday seasons, please allow up to 3 business days for dispatch.

Domestic Shipping (Within Australia)

We use Australia Post for all domestic deliveries. You will receive a tracking number via email as soon as your order is on its way.

  • Standard Parcel Post: 2–6 business days. (Regional areas, WA, and NT may take 7–10 business days).

  • Express Post: 1–3 business days.

International Shipping

We currently ship to a select number of international destinations.

  • International Standard: 10–15 business days (depending on the destination country).

  • Customs & Duties: Customers are responsible for any international customs fees, import taxes, or duties incurred upon arrival.

USA Shipping Restrictions

Please note: We do not currently offer standard shipping to the United States through our automated checkout. Due to the specific nature of cosmetic oils and international shipping regulations, we handle all US-bound orders manually to ensure safe and compliant delivery.

  • How to Order for the USA: If you are located in the United States and would like to purchase our cuticle oils, please [Contact Us Here] or email us at [Your Email].

  • Quotes: We will provide you with a custom shipping quote and discuss the available delivery options for your specific location.

Important Information

  • Currency: All prices are in $AUD and include GST.

  • Address Accuracy: Please double-check your shipping address. Unicorn Lab is not responsible for orders delivered to an incorrect address provided by the customer.

  • Heat Sensitivity: To maintain the integrity of our natural ingredients, please retrieve your package from your mailbox promptly during warmer months.